Black Friday Reward Points Policy (Roborock UK Official Store)
Promotion Period(GMT):
10–27 November 2025: Earn 2× points
28 November – 1 December 2025: Earn 5× points
Details:
⭑ Eligible purchases refer to products purchased directly from the official Roborock UK website.
⭑ During the promotion period, the points you earn will be equal to 2 times or 5 times the total amount you paid for your order, depending on the applicable promotional dates.
⭑ Points are not awarded for expenses such as taxes, delivery fees, or any other non-product charges.
⭑ Points will be credited to your account after your product has been dispatched. If only part of your order has been dispatched, points for the dispatched items will be credited first.
⭑ The number of points you receive will be rounded down based on your total spending amount.
Example: For an order totalling £1,399.99, you will receive 1,399 points.
⭑ When using points to deduct from an order, the deduction amount will also be rounded down.
Example: If you have 1,000 points, and 30 points = £1, you can deduct up to £33, leaving 10 points remaining in your account.
⭑ Please note that using discount codes or coupons may affect the total number of points deducted. The final calculation will depend on the actual deduction applied to your order.

For more details, please refer to the https://uk.roborock.com/pages/roborock-points-program

Black Friday Free Gift Policy (Roborock UK Official Store)

The promotion is valid from 13 November, 2025, at 00:00 AM (GMT) to 1 December, 2025, at 11:59 PM (GMT). While supplies last.
The following models come with a complimentary 480ml cleaning solution: Saro Z70, Saro 10, QV 35S, Qrevo Curv, Qrevo Curv S5X, Qrevo S5V.
Redemption Method: The complimentary gift will be automatically added to the cart upon checkout for eligible orders. No manual action or promo code is required.
Shipping Costs: Free standard delivery applies to the entire order, including the gift.
The complimentary gift must be returned along with the purchased product in order to receive a full refund.
If Roborock reasonably determines that a user has engaged in any improper conduct in participating in the terms, including but not limited to: using fraudulent methods to claim the benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or employing any other means that violate the principle of good faith, Roborock shall have the right, at its sole discretion, to decline the price match request or revoke the approved status of any request.
Furthermore, Roborock may require the user to return any price difference refund that has already been issued as a result of such improper conduct.
If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user.
Force Majeure and Program Suspension/Termination
In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the program, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the program rules, or terminating the terms
Policy Changes
Roborock reserves the right to modify, suspend, or terminate the terms at any time without prior notice, provided that such changes do not affect valid claims already submitted within the guarantee period.
Disputes:
THE PROMOTER’S CONTEST IS GOVERNED BY THE LAWS OF THE FEDERAL REPUBLIC OF GERMANY, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. Under no circumstances in any such dispute shall the entrants be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than entrants’ actual out-of-pocket expenses (i.e. costs associated with entering Promoter’s Contest. The entrants waive all rights to have damages multiplied or increased.
For questions or assistance, please contact:
📧 store-uk@roborock.com
🌐 https://uk.roborock.com/pages/roborock-store

Terms & Conditions - Black Friday Online Lucky Draw Campaign

Agreement to Rules: By entering this Black Friday Online Lucky Draw Campaign at Roborock UK Official Store, You (the “Entrant”) agree to abide by the Terms & Conditions (or “Rules”) and decisions, which are fully and unconditionally binding in all respects. The Roborock reserve the right to refuse, withdraw, or disqualify any entry at any time at the Roborock’s sole discretion. By entering this Black Friday Online Lucky Draw Campaign, You represent and warrant that You are eligible to participate based on the eligibility requirements explained in the Terms & Conditions. You also agree to accept the decisions of the Roborock as final and binding as they relate to the content of the Black Friday Online Lucky Draw Campaign.

Online Lucky Draw Campaign Details

1. When:

Effective from 12:00 AM GMT, November 10, 2025 to 11:59 PM GMT, December 1, 2025.

2. Entrant:

The lucky draw (the “Promotion”) is open only to individuals who have registered an account on the official Roborock website and have accumulated 100 points or more, and who are at least 18 years of age at the time of entry. Unregistered users may register for an account and subscribe to Roborock’s email newsletters to earn points and participate, provided they meet the minimum age requirement.

3. How to Get Points:

•Register on the official Roborock website: 100 points

•Subscribe to email newsletters on the campaign page: 200 points

•Purchase a new device: 1 point for each £1

From 10 November to 27 November,2025, earn double points (2×).

From 28 November to 1 December,2025, earn five times points (5×).

Note: Points for registration and subscription are awarded only once.

4. How to Participate In:

•Log in to/register your Roborock account on the official website.

•The lucky wheel will automatically pop up. Click [Spin].

•Then the system will automatically run a draw, deducting 100 points.

•1 draw chance per day for each user. Limited prizes are available on a first-come, first-served basis!

5. About the Points:

•100 points are deducted for each draw.

•The points are redeemable on orders containing robot vacuums, wet & dry vacuums, cordless stick vacuum cleaners, or accessories, or to redeem items in the Points Mall, provided your points balance is 450 or more.

👉 For more details on the points, please visit https://uk.roborock.com/pages/roborock-points-program-terms.

6. Prizes and Quantity:

👉Prizes include but are not limited to

•Roborock Saros Z70 (1 unit)

•5% off coupon

•10% off coupon（Cannot be used on Saros Z70 or QV 35S）.

•£20 coupon (for accessories)

•1000 Roborock points

•100 Roborock points

👉Guaranteed win for every entry!

👉Prizes are subject to change based on the campaign stage. Please refer to the campaign page for the latest prize information.

7. Draw Results and Prize Issuance:

•Draw results are randomly generated by the system for fairness and impartiality.

•Each user can win the first prize no more than once.

•After winning, a notification window will pop up on the screen displaying the name of the prize won.

•For point prizes: the system will automatically, instantly credit them to your account. Roborock points are valid for 3 years. All points you gained during the current year are valid until December 31 at 11:59:59 pm GMT three years from the current year. You can view the points that will expire within the next 90 days on your “User Profile/ Points Center” page. If your points expire before you redeem them, they will be deleted from your account.

•For discount coupon prizes: The system will automatically issue the discount code, which can be used at checkout in the store. Each discount code is valid for a single use, cannot be combined with other promotions or discounts, and expires within 30 days from the date of issue.

 Discount coupons without usage restrictions can be applied to all products, while coupons with specific usage restrictions can only be used for the corresponding eligible products.

 Additional restrictions may apply as stated in the store’s terms and conditions.

•For product prizes: The system will instantly issue a free product code. You can place an order using this code on the official Roborock website to redeem the corresponding prize. No shipping, handling, or taxes will be charged to the winner. For detailed usage rules and validity period of the code, please click “My Prizes.”

8. Terms and Conditions:

•Prizes obtained through this campaign are strictly prohibited from being transferred for commercial purposes. Any coupon fraud behavior may lead to the suspension of the associated account. For detailed information, please refer to T＆C. (https://uk.roborock.com/pages/user-agreement).

•If you have any other questions, feel free to contact our customer service at: store-uk@roborock.com.

• In its sole discretion, the Roborock reserves the right to modify, suspend, cancel, or terminate any and all Black Friday Online Lucky Draw Campaign should non-authorized human intervention, a bug or virus, fraud, or other causes beyond the Roborock’s control, impact or corrupt the security, fairness, proper conduct, or administration of Black Friday Online Lucky Draw Campaign. The Roborock, in the event of any of the above issues, may determine the Winner based on all eligible entries received prior to and/or after (if appropriate) the action taken by the Roborock. Individuals who tamper with or attempt to tamper with the operation or entry process of the Black Friday Online Lucky Draw Campaign or website or violates these Terms & Conditions will be disqualified by the Roborock in its sole discretion. In its sole discretion, the Roborock has the right to maintain the integrity of Black Friday Online Lucky Draw Campaign, to void votes for any reason, including, but not limited to: Multiple entries from the same user; multiple entries from the same computer beyond the number allowed by the Black Friday Online Lucky Draw Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Attempts by any entrant to deliberately damage any website or undermine the legitimate operation of any or all Black Friday Online Lucky Draw Campaign may be a violation of criminal and civil laws. If any such attempt is made, the Roborock reserves the right to seek damages to the fullest extent permitted by law.

• Roborock is not responsible or liable for any loss, damage, or injury suffered by any winner.

• Roborock reserves the right to disqualify any entrant whom the Roborock believes has tampered with the entry process.

• Limitation of Liability: Your entry into the Roborock’s Black Friday Online Lucky Draw Campaign constitutes Your agreement to release and hold harmless the Roborock and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors, employees, and officers against and from any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from participation in the Black Friday Online Lucky Draw Campaign and/or the 1) Winner accepting, possessing, using, or misusing of any awarded prize or any portion thereof; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the Promotion; 5) electronic error or human error in the Promotion administration or the processing of entries.

• The Roborock reserves the right to refuse to allow a winner to take part in any or all aspects of the prize, if the Roborock determines, in their sole discretion, that a winner is not in the mental or physical condition necessary to be able to safely participate in the prize.

• If any prize becomes unavailable for reasons beyond the Roborock’s control, the Roborock may substitute a prize of equal or greater value.

9. Disclaimer:

Roborock reserves the right to adjust the campaign content and rules as needed. It is recommended to keep up with and abide by the latest campaign rules. If you may fail to comply with the rules, you have the option of quitting this campaign.

10.Disputes

• THE Roborock’s BLACK FRIDAY ONLINE LUCKY DRAW CAMPAIGN IS GOVERNED BY THE LAWS OF THE LAWS OF ENGLAND AND WALES WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. Under no circumstances in any such dispute shall the entrants be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than entrants’ actual out-of-pocket expenses (i.e. costs associated with entering Roborock’s Black Friday Online Lucky Draw Campaign. The entrants waive all rights to have damages multiplied or increased.

• By participating in the Roborock’s Black Friday Online Lucky Draw Campaign, You, the Entrant, have affirmatively reviewed, accepted, and agreed to all of the Terms & Conditions.

11.After the draw ends, the system will display the result in a pop-up window. You can also check your historical results in the “Winning Records” section on the event page. Please note that due to network delays, system errors, or other unexpected issues, the results displayed on the Lucky Wheel are for real-time reference only. All final draw results are subject to the records shown in the pop-up notification, the “Winning Records” section, and the prizes successfully credited to your Roborock official store account (for example, under “My Points,” “Coupons,” or “My Rewards”). The final record in the system backend serves as the only valid proof of prize issuance.

Roborock Black Friday Cashback Promotion Terms
1. Black Friday Cashback Promotion Overview
To thank customers for their support, this Black Friday cashback promotion is organised and operated by Roborock (hereinafter referred to as the "Organiser").
This promotion runs only on the following two specified dates, with each day operating as an independent event:
• 28 November (Black Friday): 00:00:00 GMT - 23:59:59 GMT
• 1 December (Cyber Monday): 00:00:00 GMT - 23:59:59 GMT
• Customers who place qualified orders through https://uk.roborock.com/ (hereinafter referred to as "Qualified Customers") on these two specified dates will automatically participate in this promotion.
Qualified Customers may receive cashback rewards based on the following criteria:
• Single order actual paid settlement amount ≥ £500 (cannot be accumulated across multiple orders)
• Ranking based on order settlement time
Returns or other refunds may result in loss of your cashback eligibility. For details, please refer to Clause 3.2 Return and Refund Processing.
Important Note: Each day (28 November and 1 December) operates as an independent promotion with separate rankings. Orders do not carry over from one day to another.
Winner lists will be announced on designated pages at https://uk.roborock.com/bfcmwinnerslist on 12 December,2025.
. Cashback will be processed via refund to the original payment method, with all refunds completed by 8 January,2026.
. Winning customers should monitor their original payment accounts for refund activity; the Organiser will not send individual notifications.
2. Applicable Regions, Ranking-Based Rewards & Purchase Amount Requirements
• Promotion Period: 28 November & 1 December, 12:00 AM - 11:59 PM GMT (independent each day)
• Purchase Requirement: Single order (based on settlement time) actual paid amount ≥ £500 (cannot be accumulated across multiple orders)
• 1st Place: GBP 150 cashback
• 2nd-10th Place: GBP 100 cashback
• 11th-50th Place: GBP 50 cashback
• Total Winners Daily: 50 customers
• Winner Announcement: Published on Roborock UK Official Site on 12 December, 2025.
3. Distribution & Redemption Rules
3.1 Cashback Processing
• Winner lists will be published on respective country site designated pages on 12 December,2025.Cashback rewards will be processed via refund to original payment method by 8 January,2026. Winning customers must check their payment accounts to confirm refund receipt; Organiser will not send separate arrival notifications.
3.2 Return & Refund Processing Eligibility Verification
• Full order returns/refunds will result in loss of cashback eligibility
• If you request return for products that previously received cashback under this promotion, the refund amount will be calculated based on the net price you actually paid after deducting the cashback refund. The amount after deducting cashback is the final refund
• Partial returns/refunds that reduce order value below the required amount for participation will cancel cashback eligibility
• If after partial refund, the remaining order value still meets the minimum amount requirement, your cashback eligibility remains valid
• If partial refund causes remaining order value to fall below the minimum amount requirement, your cashback eligibility will be canceled. If cashback reward hasn't been issued, it won't be distributed; if already issued, we reserve the right to deduct the full cashback amount from your refund and return the balance
4. Restrictive Clauses
4.1 Order Validity
• Orders must meet minimum amount requirements
• Full returns and partial returns that no longer meet amount requirements will result in loss of reward eligibility
• Roborock reserves the right to verify eligibility and deny claims that do not meet the terms of this policy
4.2 Participation Restrictions
• Each order can only qualify for cashback once per promotion day across all regions
• Roborock reserves the right to verify eligibility and deny claims that do not meet the terms of this policy
• The Roborock Black Friday Cashback Promotion is non-transferable and applies only to the original purchaser
4.3 Promotion Conflicts
• This promotion cannot be combined with other conflicting Roborock offers. In case of overlap, customers must choose to participate in one offer

5. Improper Conduct and Remedies
• Any attempts to abuse the promotion (such as bulk ordering solely for rewards, creating fake accounts, etc.) will result in:
• Immediate revocation of all obtained rewards
• If Roborock reasonably determines that a user has engaged in any improper conduct in participating in this Roborock Black Friday Cashback Promotion programme, including but not limited to: using fraudulent methods to claim the benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or employing any other means that violate the principle of good faith, Roborock shall have the right, at its sole discretion, to decline the cashback request or revoke the approved status of any request
• Furthermore, Roborock may require the user to return cashback amount that has already been issued as a result of such improper conduct
• Permanent ban from future Roborock promotions
• If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user
6. Disclaimer
• Rankings are determined based on order settlement time recorded by the system during promotion period. Roborock ensures data accuracy but is not liable for minor, unintentional errors that don't affect overall fairness
• Roborock reserves the right to modify, suspend, or terminate this Roborock Black Friday Cashback Promotion at any time, provided that such changes do not affect valid orders already submitted within the guarantee period. We reserve the right to interpret and adjust promotion terms. Any changes will be announced in official stores, and continued participation constitutes acceptance of changes
• In the event of any inconsistency between these Terms and any advertising, promotional, publicity and other materials relating to or in connection with the Promotion, these Terms shall prevail.
7.Force Majeure and Programme Suspension/Termination
• In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the programme, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the programme rules, or terminating the Roborock Black Friday Cashback Promotion
8.Disputes
1. THE PROMOTER'S CONTEST IS GOVERNED BY THE LAWS OF ENGLAND, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. Under no circumstances in any such dispute shall the entrants be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney's fees, other than entrants' actual out-of-pocket expenses (i.e. costs associated with entering Promoter's Contest). The entrants waive all rights to have damages multiplied or increased
By participating in the Roborock Black Friday Cashback Promotion, You, the Entrant, have affirmatively reviewed, accepted, and agreed to all of the Roborock Black Friday Cashback Promotion Terms
For questions or assistance, please contact:
📧 Support-uk@roborock-eu.com
🌐 https://uk.roborock.com/