General Terms and Conditions of Sale (GTC)

General Terms and Conditions of Sale (GTC)

The following General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to the website https://uk.roborock.com/ are agreed between Roborock Technology (UK) Co., Ltd (Unit 1804 South Bank Tower, 55 Upper Ground, London, United Kingdom, SE1 9EY,  e-mail: support-uk@roborock-eu.com), represented by Ms Jia Sun, VAT identification number: GB477705651 (hereinafter referred to as "Provider") and the customer named in § 1 ( 2) of the GTC (hereinafter referred to as "Customer"):

§ 1 Scope of application, definitions

(1) The business relationship between the provider and the customer is governed exclusively by the GTC in the version valid at the time of the order . Deviating general terms and conditions of the customer are not recognised unless the provider expressly agrees to their validity in writing.

(2) The Supplier sells exclusively to consumers as defined in the Consumer Rights Act 2015. A consumer is an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.By contrast, any natural person, legal entity, or partnership acting in the course of their trade, business, craft, or profession when entering into the contract is a trader (as defined in UK consumer law) and is not entitled to the protections of these Terms and Conditions.

§ 2 Conclusion of contract

(1) The customer can select products, in particular electronic household appliances, from the provider's online range and collect them in a so-called shopping basket via a button like 'Add to Cart' available in the online shop. By clicking on the button similar to 'Buy Now', the customer submits a binding request to purchase the goods. Before submitting the order, the customer can change and view the data at any time.  

(2) The provider then sends the customer an automatic confirmation of receipt by email ("order confirmation"), in which the customer's order is listed again with the GTC and which the customer can print out. The automatic confirmation of receipt merely documents that the customer's order has been received by the provider and does not constitute acceptance of the application. The contract is only concluded when the provider confirms the dispatch of the ordered product, which is sent in a separate e-mail for dispatch confirmation. In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the text of the contract (consisting of the order, GTC and order confirmation) is sent by the provider to the customer on a durable medium (e-mail) ("contract confirmation"). The text of the contract is stored in compliance with data protection regulations.

(3) Please ensure that the information you provide is accurate and correct. Please understand that the order data provided is an important basis for the supplier to fulfil its delivery obligations.

(4) The contract is concluded in English. Translations of the GTC into other languages are for your information only. In the event of discrepancies between the language versions, the English text shall prevail.

§ 3 Delivery, availability of goods

(1) The delivery times stated by the supplier are calculated from the time of our Dispatch confirmation , subject to prior payment of the purchase price. If no delivery date is specified, delivery will be made within thirty (30) days from the date of order confirmation, except in exceptional cases. We shall make every reasonable effort to deliver the products as soon as possible after acceptance of your order. If delivery is delayed, we shall inform you, but we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

(2) If the product ordered by the customer is not in stock or not available at the time of the customer's order, the provider will inform the customer of this immediately by e-mail. In this case, a contract is not concluded.

(3) The following delivery restrictions apply: The supplier only delivers to customers who have their usual place of residence (invoice and delivery address) in the The United Kingdom of Great Britain and Northern Ireland. If delivery cannot be made to your chosen delivery address, you will be informed as soon as possible. 

§ 4 Retention of title

The delivered goods remain the property of the supplier until full payment has been received.

§ 5 Prices and shipping costs; special offers and discounts; vouchers

(1) All prices quoted on the provider's website include the applicable statutory VAT, unless expressly stated otherwise. It will be indicated on the website before your payment whether the our prices include delivery cost.

(2) The goods are dispatched by post. The shipping risk is borne by the provider .

(3) Occasionally there are special offers and discounts on products, but these only apply if they are explicitly stated on the website at the time of the customer order and fulfil the relevant conditions specified by the provider. Please note that these discounts are not cumulative, i.e. a discount cannot be combined with another discount.

(4) The voucher cannot be exchanged for cash. It can only be used for purchases. The credit balance of a voucher is expressed in the displayed currency and does not bear interest.  Only one voucher can be redeemed per order and cannot be combined with other vouchers. The voucher is only valid for online purchases on our website. The voucher is only intended for personal use and is non-transferable. The voucher code must be entered in order to use the voucher for orders. The voucher code must therefore be kept secret to prevent it from being redeemed by third parties.

§ 6 Payment modalities

The customer can pay using the payment methods available on our website, such as Shop Pay, PayPal. 

§ 7 Liability for material defects (Warranty) and cases of exclusion

(1) The supplier is liable for material defects existing at the time of transfer of risk in accordance with the statutory provisions. All new Products sold by us via the website carry a two-year warranty period from the date the goods were delivered. In the case of used products, the warranty period may be shorter than two years. This warranty does not affect your statutory rights as a consumer. If a product cannot be repaired or replaced within a reasonable time or without difficulty, the customer may request a refund or reduction of the purchase price . If the subsequent fulfilment is carried out by means of a replacement delivery, the customer is obliged to return the first delivered product to the provider within 14 days at the provider's expense. to the supplier at the supplier's expense. This Limited Warranty does not apply to batteries, accessories, or other consumable items, such as mop, dust box,dust bag, filter, side brush, or main brush. Our warranty does not cover any defects caused by normal wear and tear, accidental damage, accident, negligence by you or any third party, failure to use as intended, fair use, manufacturer's instructions or any modifications or maintenance not approved by the third party. The defective product must be returned in accordance with the statutory provisions. If the product was delivered with a free gift, the product must be returned together with the free gift in the event of a replacement delivery or refund of the purchase price. The processing of a complaint in the event of a replacement delivery or purchase price refund will only begin after receipt of all products as they were originally delivered. The supplier reserves the right to claim damages under the statutory conditions. You must follow our returns process in respect of any Products for which you wish to make a claim under the warranty.  

(2) Our warranty does not cover any defects caused by normal wear and tear, accidental damage, accident, negligence by you or any third party, failure to use as intended, fair use, manufacturer's instructions or any modifications or maintenance not approved by the third party.

(3) A guarantee exists for the goods delivered by the provider only if this was expressly stated in the order confirmation or other written statement for the respective article. The supplier does not assume any warranties, guarantees, assurances, quality agreements or other liability for the product, unless expressly provided for in these General Terms and Conditionsincluding but not limited to warranties of merchantability or fitness for a particular purpose or any warranties arising from course of dealing or usage of trade.

§ 8 Liability

(1) We warrant to consumer that any Products purchased from us through our Website will be of satisfactory quality and reasonably fit for all purposes for which similar Products are normally supplied.

(2) Our liability to consumer for losses suffered by consumer as a result of a breach of contract by us is strictly limited to the purchase price of the Products purchased by consumer, together with the cost of delivery and the reasonable costs incurred by consumer in returning the Products to us by the most cost-effective means reasonably practicable.

(3)Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter in respect of which it would be unlawful for us to exclude or limit, or to attempt to exclude or limit, our liability.

(4)Subject to clause § 8.3, for consequential losses arising as a side effect or indirect consequence of the primary loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or wasted management or office time; in each case however arising and whether or not arising in tort (including negligence), We will not be liable in each case, however arising and whether caused by tort (including negligence), breach of contract or otherwise; but nothing in this clause § 8.4 will prevent a claim for damages. Nothing in this clause § 8.4 prevents claims for loss of or damage to tangible property within the terms of clauses § 8.1 or § 8.2 or for any other direct economic loss not excluded by any of the above categories.

(5)The above warranties and/or limitations of liability are without prejudice to consumerr statutory rights under the laws of the country in which the sale of the Consumer Goods takes place.

(6)For losses you suffer due to our breach of contract, our liability is strictly limited to the purchase price of the products you purchased, as well as delivery costs and reasonable expenses incurred by you in the most cost-effective and reasonable way.  

§ 9 Cancellation policy

(1) Consumers are entitled to a statutory right of cancellation when concluding a distance selling transaction, about which the provider provides information below in accordance with the statutory model. A sample cancellation form can be found in § 9 (2) GTC. 

(2) The provider provides information on the model cancellation form in accordance with the statutory provisions as follows :

(3) Please do not send returns to Roborock Technology (UK) Co., Ltd, Unit 1804 South Bank Tower, 55 Upper Ground, London, United Kingdom, SE1 9EY. A return address will be provided by the supplier after receipt of the cancellation notice.

§ Section 10 Online dispute resolution platform of the European Commission

The European Commission's online dispute resolution platform (pursuant to Art. 14 (1) of the Online Dispute Resolution (ODR) Regulation (EU) No. 524/2013) can be found at this link: https://www.ec.europa.eu/consumers/odr. However, the provider is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration centre.

§ 11 Miscellaneous, Applicable law, Mandatory consumer protection regulations, Severability clause

(1) Please observe the instructions for use of the respective product.

(2) The law of English shall apply to these GTC and the contracts between the provider and the customer, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the country in which the customer as a consumer has his habitual residence, remain unaffected.

(3) These GTC and contracts between the provider and the customer remain binding in their remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if available. However, if this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

Status: March 2025