Roborock 30-Day Price Match Promise（UK)

To provide our customers with confidence, Roborock offers a 30-Day Price Match Promise on eligible purchases made through official Roborock online stores.

1. Eligibility

This guarantee applies to:

- Purchases made directly from https://uk.roborock.com/pages/roborock-store.

- The same product (identical model, specifications, and color) that is new and in stock at the time of the request.

Third-party reseller or marketplace orders (such as Amazon, eBay, or other online retailers) are not covered by this policy.

2. Guarantee Period

The Price Match Promise is valid for 30 calendar days from the original purchase date, as indicated on your order confirmation.

If the same item is offered at a lower publicly listed price on an official Roborock online store within this 30-day period, you may request a refund of the price difference.

3. Request Process

To submit a Price Match request:

Contact Roborock Customer Service via [insert contact email or form link].

Provide the following information:

- Order number

- Purchase date

- Screenshot or valid link showing the lower price and timestamp

Once verified, Roborock will process the refund of the price difference to your original payment method within 7 business days.

4. Exclusions

Requests where the lower-priced item used for comparison falls under any of the following categories: :

- Coupon codes, vouchers, membership discounts, special group discounts, bundles, referral or share discounts, bundles or gift-with-purchase promotions.

- Price changes caused by currency exchange fluctuations, shipping fees, taxes, or import duties.

- Refurbished, open-box, used, clearance

- Pricing errors, misprints, or typographical mistakes on other sites.

- The application of any coupons, promo codes, discounts, or special offers that were not directly issued and distributed by Roborock (Coupons, discounts, or cash-back offers provided by bank card promotions, payment service providers, or other third-party partners) at the time of the original purchase.

- Roborock marks items as not eligible for price-match or price-adjustment promotions.

5. Refund Processing and Returns

- If you request a return for a product for which you have previously received a price difference refund under this Promise, the refund amount for your return will be calculated based on the net price you paid after the price match refund has been deducted. The price difference refund received is final and will not be re-credited.

6. Limitations

- Each order is eligible for one price refund only.

- Roborock reserves the right to verify eligibility and deny claims that do not meet the terms of this policy.

- This policy does not extend or alter any existing return, refund, or warranty period.

- The Price Match Promise is non-transferable and applies only to the original purchaser.

7. Improper Conduct and Remedies

- If Roborock reasonably determines that a user has engaged in any improper conduct in participating in this Price Match Promise program, including but not limited to: using fraudulent methods to claim the benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or employing any other means that violate the principle of good faith, Roborock shall have the right, at its sole discretion, to decline the price match request or revoke the approved status of any request.

- Furthermore, Roborock may require the user to return any price difference refund that has already been issued as a result of such improper conduct.

- If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user.

8. Force Majeure and Program Suspension/Termination

In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the program, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the program rules, or terminating the Price Match Promise.

9. Policy Changes

Roborock reserves the right to modify, suspend, or terminate this Price Match Promise at any time without prior notice, provided that such changes do not affect valid claims already submitted within the guarantee period.

For questions or assistance, please contact:

📧 store-uk@roborock.com

🌐 https://uk.roborock.com/pages/roborock-store

Service and Warranty

This Limited Warranty applies to products sold by Roborock Technology (UK) Co., Ltd, address [Unit 1804 South Bank Tower, 55 Upper Ground, London, United Kingdom, SE1 9EY] (“Roborock”). This Limited Warranty applies alongside statutory rights. This means that the rights provided under this Limited Warranty may extend beyond or be shorter than those provided by statutory rights in terms of time and content (without limiting them) or may be subject to stricter conditions than the statutory rights. Roborock’s warranty responsibility is only towards the original customer ("you"). This Limited Warranty cannot be assigned or transferred to others. This Limited Warranty is subject to the terms and conditions listed below.

Limited Warranty on NEW PRODUCTS - Roborock warrants to you, the original customer, that the ROBOROCK product you purchased is free from defects in material and workmanship under normal usage for two (2) year from the date of purchase. This Limited Warranty applies only to new products purchased from our website (https://uk.roborock.com/): items can generally be returned within 30 days from the date of receipt. If the product was delivered with a free gift, the product must be returned together with the free gift in the event of a replacement delivery or refund of the purchase price. The processing of a complaint in the event of a replacement delivery or purchase price refund will only begin after receipt of all products as they were originally delivered. The supplier reserves the right to claim damages under the statutory conditions. You must follow our returns process in respect of any Products for which you wish to make a claim under the warranty . This Limited Warranty does not apply to batteries, accessories, or other consumable items, such as mop, dust box,dust bag, filter, side brush, or main brush. This warranty does not affect your statutory rights as a consumer. 

PROOF OF PURCHASE - To utilize the Limited Warranty, you must first show us the date you purchased the ROBOROCK product. A purchase receipt or a similar document will suffice. If you cannot confirm the original purchase date to us, the time periods of this Limited Warranty will apply from the date we shipped your ROBOROCK product from the factory.

EXCEPTIONS - This Limited Warranty does not cover defects or damage caused by: (a) one or more consumable parts, such as batteries, unless the consumable part has been damaged due to material or workmanship defects in a non-consumable part of the product or products; (b) normal wear and tear and cosmetic damage, including but not limited to scratches, dents, and broken plastic; (c) defects or damage caused by improper use, accidents (including but not limited to collision, fire, and liquid), neglect, abuse, unusual stress, modification, improper or unauthorised repair, installation, wiring, or testing, changes not approved by us, improper repair or service, or use of improper parts and accessories not supplied by us; (d) damage caused by use of the product or products outside the permitted or intended use described by Roborock; (e) damage caused by using products not intended for use with Roborock products; (f) any product not a Roborock product, even if it is packaged or sold with the product or products; and (g) modifications of the product’s or products’ firmware or software carried out by someone other than Roborock. Roborock reserves the right to disable the product or products if Roborock suspects fraud or determines that the product or products are counterfeit, stolen, or misplaced during shipment; (h) incorrect use or failure to follow operating instructions and failure to perform recommended maintenance; (i) parts that need periodic replacement; (j)”Gift”Refers to the item provided free of charge in connection with the purchase of the Main Product, the nature, quantity, and value of which are clearly stated on the order page. Gifts are provided free of charge and do not form part of the consideration under the sales contract for the Main Product. Unless otherwise required by law, Gifts are not covered by any additional warranty services provided by the Company for the Main Product (including extended warranties or free replacements); or (k) using the product in any way other than normal and expected usage. This Limited Warranty does not cover accessories and other consumables, such as filters and brushes. Roborock is not responsible for damage resulting from failure to follow product or products operating instructions. You are responsible for: (a) proper use of our product; (b) routine preventative maintenance, and (c) following recommended proper use of the product, as described in our user manual, quick start guide, and on our website.

CUSTOMER SERVICE - Please contact customer service at support-uk@roborock-eu.com for troubleshooting and support. Roborock and their suppliers’ full responsibility and your exclusive remedy shall be, at our discretion, to either (i) repair the products; (ii) replace the products with new or refurbished products (a replaced product shall be of the same identical model or a functioning equivalent product); or (iii) refund the price you paid for the product (except taxes and shipping costs). Any product repaired or replaced under this Limited Warranty will be covered by this Limited Warranty for: (a) 90 days from the date of repair or replacement; or (b) the remaining time of the original warranty period. Replacement parts used in repairing the product may be new, like new, or refurbished.

NO OTHER WARRANTIES - Roborock makes no warranties that the functions of the ROBOROCK product will meet your requirements. Roborock and their suppliers, to the maximum extent permitted by applicable law, disclaim all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the ROBOROCK product and accompanying written materials. The Limited Warranty gives you specific legal rights. You may have other rights depending on the country/jurisdiction.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES - Roborock and their suppliers shall, to the maximum extent permitted by applicable law, disclaim liability for any damages (including without limitation, damages for loss of business profits, business interruption, loss of business information, or other monetary loss) arising out of the use of or inability to use the ROBOROCK product, even if Roborock  has been advised of the possibility of such damages. Since some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.