You can register your account at https://uk.roborock.com. By doing so, you will be eligible to receive 100 points.

1. Eligibility of Purchases
Reward Points are awarded only for qualifying purchases made through the Official Roborock UK Store. Points are not awarded for taxes, delivery fees, or any other additional charges.

2. Points Calculation
The number of points you receive is based on the total amount paid for the qualifying products and will be rounded down.
For example, if you spend £1,399.99 on an order, you will receive 1,399 points.

3. Points Issuance
Reward Points will be credited to your account after your product has shipped.
If your order is shipped in multiple consignments, points will be issued in stages based on the products that have already been dispatched.

4. Impact of Coupons
Please note that applying coupons may affect the number of points deducted. The final points deduction will be based on the actual redeemed amount at checkout.

5. Special Promotional Periods
During special promotional periods, please refer to the specific event page for the applicable Reward Points terms.

1. Your points balance is displayed on the Points History page in your user profile, showing the available points on the current website.

2. Points can only be used on the Official Roborock UK Website to offset the cost of orders containing Robot Vacuums, Wet & Dry Vacuums, Cordless Stick Vacuum Cleaners, or to redeem items in the Points Mall.

3. Conversion rate: 30 points = 1 GBP.

4. Redemption threshold: A minimum of 450 points is required to use points for a deduction.

5. The value of Reward Points redeemed may not exceed 20% of the total order amount (excluding tax, shipping,and insurance)and will be rounded down.

For example, if you plan to purchase items worth £100 and have 1,200 points in your account, with an exchange rate of 30 points = £1, you may redeem points for up to 20% of the order value, which is £20, for this order. After redemption, the corresponding points will be deducted from your account, leaving a remaining balance of 600 points.

6. Orders paid for using Reward Points are not eligible to earn additional Reward Points.

7. Reward Points cannot be redeemed together with other discounts (e.g., member discounts, promotional discounts, etc.).

8. When using points for discounts, the total amount that can be offset by points in a single order must not exceed 20% of the total payable amount for items eligible for point redemption. The amount eligible for point redemption may be adjusted as needed. Please refer to the actual page for specific details.

9. Points that are due to expire soonest will be deducted first.

10. Orders with the 2B discount are excluded from the points program (points cannot be earned or redeemed).

Log in to your Roborock account, then click on “User Profile / Points Center” to view your points balance. You can only view your points balance on the current website for that site.

1. Roborock points (specail points* exclude) are valid for 1 years.

2. Special points earned through promotions, including but not limited to lucky draws, games, multiple points and referrals, will expire 10 days after issuance.

3. You can view the points that will expire within the next 90 days on your “User Profile/ Points Center” page. If your points expire before you redeem them, they will be deleted from your account.

*Special Points: points earned through promotional activities, including but not limited to lucky draws, games, and referrals, which are not obtained from the purchase of machines or accessories.

1. If you cancel an order, then any points used in that order will immediately be returned to your account.

2. If you send back an order, then any points used in that order will be returned to your account along with your refund. If you send back part of an order, then the number of points returned to your account will be calculated according to the percentage of the total price of that order accounted for by the price of the returned product(s).

3. If the time at which you cancel an order or return a product occurs after the expiration date of some or all of the points you used, then the expired points will not be returned to your account. You can view your points in your account.

4. If you return a product after confirming the receipt of that product, then any points you used in that order will be returned to your account. Points obtained by placing an order will be deducted after we confirm receipt of the product; the points that are due to expire the soonest will be deducted first. If your account does not have a sufficient points balance, then points will be deducted until your remaining balance is 0.

5. If you gain points from placing an order, use those points to place a second order, and then return your first order, then the amount equivalent to the points that were deducted from the second order will then be deducted from the refund you receive for the first order.

Please note: Points are decided on by the company and are bound by company terms and policies, and the detailed rules and conditions for these points may get revised from time to time.