The following terms and conditions apply to the Roborock 12th Anniversary Promotion, including its various offers and activities. Find the specific terms and conditions for each offer in the relevant sections below.


Terms and Conditions for the Roborock 12th Anniversary Promotion.

Agreement to Rules: By entering this Order Threshold Discount Promotion (the "Promotion"), You (the"Entrant") agree to abide by the Terms & Conditions (or the "Rules") and decisions, which are fully and unconditionally binding in all respects. The Roborock Promoter reserves the right to refuse, withdraw, or
disqualify any customer at any time at the Roborock Promoter'ss sole discretion. By entering the promotion,
You represent and warrant that You are eligible to participate basedon the eligibility requirements explained in
the Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and binding
as they relate to the content of the promotion.

1. Eligibility
• Customers must register an account on the Roborock’s official website (providing a valid email address and agreeing to the Terms of Registration and Privacy Policy) and be logged in at checkout to receive this Promotion. Orders placed without registration or while logged out are not eligible.
• Each account may apply only one discount tier per order (tiers are not cumulative — see Section 5).
• This Promotion is available to customer accounts held by individuals who are at least 18 years old (or the age of legal majority in the applicable jurisdiction) with full legal capacity. Where an account is held by a minor, such account and any related data will be handled in accordance with the minors’ data provisions in the Roborock’s Privacy Policy.
• Roborock reserves the right to disqualify accounts engaged in abusive conduct (e.g., bulk registration, fraudulent activity, or exploitation of system errors) from the Promotion, to cancel the discount applied, or to recover discounts already granted, and will provide the affected customer with an explanation in accordance with applicable law, whether in advance or after the fact.

2. Promotion Period
24 August 2026 – 6 September 2026 (BST)
3. Discount Tiers
During the Promotion period, once a customer is logged in at checkout, the system automatically applies the highest discount tier for which the order qualifies, based on the merchandise subtotal in the shopping cart (calculation basis set out in Section 4). No coupon code, voucher redemption, or manual action is required — the discount is automatically calculated and deducted from the order total at checkout.
Order threshold /Discount amount
£ 600 / £ 50 Off
£ 800 / £ 70 Off
£ 1.000 / £ 100 Off

4. Order Value Calculation Basis
• The qualifying threshold (£600/800/1,000) is calculated as the merchandise subtotal (unit price × quantity for all items in the cart) plus the applicable Value Added Tax (VAT) or sales tax charged at checkout — i.e., Threshold Amount = Pre-Tax Merchandise Subtotal + Applicable Tax. Shipping fees are excluded from the threshold calculation.
• The following are excluded from both the threshold calculation and the discount deduction: shipping fees; the purchase amount of gift cards or store credit; any gift card/store credit amount applied as payment.
• The discount amount is deducted directly from the combined tax-inclusive order amount (merchandise subtotal plus tax). Because applicable tax rates vary by jurisdiction, the quantity of merchandise required to reach a given discount tier may differ slightly depending on the customer’s location and applicable tax rate. The exact threshold and resulting discount are displayed in real time at checkout.
• Where the discount causes a change in the taxable amount, applicable tax is recalculated based on the tax basis required by the relevant jurisdiction. Where local law requires tax to be calculated on the pre-discount amount, that requirement will govern.

5. Stacking and Exclusivity
• This is a tiered discount promotion; the system automatically applies the single highest tier for which the order qualifies. Discount amounts across tiers are not cumulative (e.g., an order of £1,000 receives a £100 discount, not£50+£70+£100).
• Whether this Promotion may be combined with other promotions (e.g., limited-time sales, promo codes, member pricing, new-customer discounts) is governed by the stacking rules displayed on the relevant promotion page and at checkout. Unless a page expressly states that stacking is permitted, this Promotion is, by default, not combinable with other order-level discounts, and the system will automatically apply whichever discount is most favorable to the customer.
• The discount under this Promotion has no cash value, cannot be redeemed for cash, and cannot be transferred to another account.

6. Returns, Refunds, and Discount Adjustment
Consistent with the EU Consumer Rights Directive (2011/83/EU) and applicable North American consumer protection laws, a customer’s statutory right to withdraw from a purchase without giving a reason (within 14 calendar days of receipt for the Europe Region) is not limited or excluded by participation in this Promotion.
• If a return causes the combined value of the retained merchandise plus its associated tax to fall below the threshold originally applied, the Company will recalculate the discount based on the tier corresponding to the retained amount, deduct any resulting overpaid discount amount from the refund, and disclose the calculation method to the customer as part of the refund notice.
• If, after the return, the order (merchandise amount plus tax) still qualifies for the original tier or a higher tier, the discount is unaffected and the merchandise amount and corresponding tax are refunded proportionally.
• For returns or exchanges arising from causes not attributable to the customer (e.g., defective goods, mis-shipments), the discount adjustment follows the same principles above; however, any resulting shortfall attributable to the Company’s own error will be borne by the Company and will not be deducted from the customer’s entitlement.

7. Taxes and Invoicing
VAT, sales tax, or other applicable consumption taxes for this Promotion are calculated and collected in accordance with the tax laws applicable to the customer’s delivery address or billing address. For the Europe Region, where the order qualifies for treatment under the EU’s One-Stop-Shop (OSS) VAT scheme for cross-border e-commerce, tax will be calculated at the rate applicable in the customer’s member state and displayed as tax-inclusive. For the North America Region, tax is calculated based on the applicable state/provincial and local sales tax rules and, in some jurisdictions, may be itemized separately at checkout. The invoice or electronic receipt issued will accurately reflect the actual amount paid after the discount and the corresponding tax, for the customer’s records.

8. Eligible Products
This Promotion applies to all products available for sale on Roborock's official online store, with no product or category exclusions. Any order placed through a registered account will automatically receive the corresponding discount under Section 3, provided the combined merchandise subtotal and applicable tax (excluding shipping) meets the qualifying threshold — customers do not need to verify individual product eligibility.
If Roborock later needs to exclude specific products from this Promotion (for example, due to restocking, changes in applicable law, or other reasons), such exclusions will be clearly indicated on the relevant product detail page and at checkout in advance, and will not apply retroactively to orders already placed.

9. Customer Data and Privacy
Participation in this Promotion requires account registration. The Company processes personal data provided by customers in accordance with the General Data Protection Regulation (GDPR, applicable to Europe Region customers) and applicable U.S. state privacy laws (e.g., the California Consumer Privacy Act/CPRA, applicable to North America Region customers), solely for the purposes of account verification, order processing, discount eligibility verification, and necessary fraud prevention. Customers have the right to access, correct, delete their personal data, and withdraw consent, as further described in the Company’s Privacy Policy [link].

10. Changes, Suspension, and Termination
• Roborock reserves the right, to the extent permitted by law, to change the thresholds, discount amounts, eligible products, or to end this Promotion early. Any such change or termination will be communicated to customers in advance via the promotion page, or email, and will not affect the entitlement of orders that were validly placed and met the applicable conditions before the change took effect.
• If a discount is applied in error due to a system malfunction, mispricing, or force majeure, Roborock may, after verification, contact the customer to correct the error and will comply with applicable consumer protection obligations in doing so, including offering the customer the option to cancel the order.